Ministry of Justice - Family Section
(2024)
(2024)
Master's Degree Capstone
Master's Degree Capstone
Timeline:
8 weeks
8 weeks
This collaborative project re-designed New Zealand Ministry of Justice's Family Section, emphasizing user research, design system development, and prototype creation. With the last update in 2015, it prioritized a user-centric, accessible approach, especially in the Care of Children section, in response to the Te Korowai Tureā-Whānau report.
This collaborative project re-designed New Zealand Ministry of Justice's Family Section, emphasizing user research, design system development, and prototype creation. With the last update in 2015, it prioritized a user-centric, accessible approach, especially in the Care of Children section, in response to the Te Korowai Tureā-Whānau report.
Role
Co-Project Manager
Research
Ideation
Usability Testing
Co-Project Manager
Research
Ideation
Usability Testing
Tools
Miro
Figma
Otter.ai
Miro
Figma
Otter.ai
Team
Paulina Ramirez Nicolette Catalan Matias Erminyi
Yi-Chin Chyi
Iqa Jamauldin Julia Zhang
Paulina Ramirez
Nicolette Catalan
Matias Erminyi
Yi-Chin Chyi
Iqa Jamauldin
Julia Zhang
Paulina Ramirez Nicolette Catalan Matias Erminyi
Yi-Chin Chyi
Iqa Jamauldin Julia Zhang
See full case study on desktop.
Background
See full case study on desktop.
In 2019, as a response to the Te Korowai Ture ā-Whānau report, the Care of Children page of the Family section underwent a re-evaluation, addressing concerns about Family Court and its effectiveness, fairness and accessibility.
Problem Statement
How can we develop and apply a comprehensive Design System for the Ministry of Justice, merging successful features from the Care of Children update into the remainder of the Family section to guarantee consistency and enhance the website’s usability?
Primary Research
Website Teardown
Analysed the old and current designs to identify strengths, pain points as well as the areas for improvement.
Stakeholder Interviews
To understand methods and processes as well as stakeholder needs and expectations.
Comparative Usability Testing
Testing identified what areas the new design and should be incorporated into our design
Insights
Information Architecture Workshop
The aim was to establish principles for reconstructing the Family section web pages.
IA Principles
Prototype Usability Testing
Tested our low-fidelity prototype to evaluate the effectiveness of our improvements.
Language Use Meeting
We improved titles and created page overview guidelines, developed with content and policy writers.
Deliverables
Future Enhancements
Additional Testing
Conducting additional usability tests on any changes is essential. They ensure that the changes and improvements align with the users’ needs and that the modifications effectively and positively enhance navigation and comprehension.
Skip Logic
Implementing skip logic into the “Where to Start” page can be beneficial in improving the website’s content and navigation by hiding irrelevant pages and guiding users to the relevant sections for their situation.
Digital Forms
The Ministry of Justice has started this initiative with their Te Au Reka project, a digital content management system. By introducing digital forms the application process is streamlined, allowing users to submit all necessary forms online and removing the need to print the forms.